You can now cancel an order when it is in packed/shipped status, as long as the cancel option is available on App/Website. This includes items purchased on sale also. Any amount paid will be credited into the same payment mode using which the payment was made

If you would like to exchange products purchased from Sipnik, please follow below mentioned steps:

• You can create exchange for products purchased from Sipnik within the specified return/exchange period (check product details page for the same) under “My Orders” section of App/Website. If your address is serviceable for exchange you will be able to proceed and generate an exchange id. Please note down your exchange id for future reference

• Place the product in a packet but do not seal it. Please ensure product is unused, unwashed with all the tags intact.

• Hand over the original product to our delivery staff and receive the exchange item from him. Please ensure that you have the original item available with you at the same address which has been selected for delivery of the exchange item.
• At any time, you can track the status of your exchange requests under “My Orders” of App/Website.

Once you create a return via App / Desktop as per the returns policy, Sipnik will ensure a quick, easy and seamless returns experience for you. Our delivery agents may perform a simple quality check at your doorstep and upon acceptance of the return, your refund will be initiated immediately.

After the refund has been initiated by Sipnik as per the Returns Policy, the refund amount is expected to reflect in the customer account as per the following timelines:

• NEFT – 1 to 3 business days post refund initiation
• Myntra Credit – Instant
• Online Refund – 7 to 10 days post refund initiation, depending on your bank partner
• PhonePe wallet –Instant

Please note, Sipnik initiates the refund upon successful return pick up, or after the returned item has reached us and quality check is successful. Therefore, the refund initiation time may vary by time taken by the courier partner to deliver the return to a Sipnik warehouse. In case of any refund discrepancies, Sipnik may at its sole discretion, request you to share with us a screenshot of your bank statement.

Note : You can maintain up to five bank accounts for NEFT/IMPS refunds and a single bank account can be linked upto five Sipnik accounts. If you wish to add a new bank account over and above, please delete an existing bank account.

Currently, we pick up products only from selected PIN Codes. If your area pincode is serviceable, you will be able to select the pickup option when you create a Return Request on App/Website.

• We will pick up the return within 4 – 7 days from the request placement date.
• Please keep the return shipment ready.